Shipping & Returns

Shipping

Our orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. We are determined to meet estimated delivery times, but will not be liable for any delay or failure to deliver.

If we are unable to fulfil an order due to a Product being out of stock or otherwise, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

You may cancel an order prior to dispatch of that order by contacting us by email sales@defries.com.au or via freecall on 1300 550 278.

We will deliver Products to any address in Australia using TOLL, Australia Post or another reputable carrier of our choosing.

Unfortunately we do not accept international orders through this website.

Returns

Please choose carefully. We do not normally give refunds if you change your mind or make a wrong decision. In our discretion we may allow a refund or credit on a case-by-case basis for change of mind returns, provided that the Product is returned at your expense within 28 days of order, is unopened, unused and in its original state. If a refund or credit is given, it will only be given when the product is returned.

A restocking fee may apply when goods are returned due to change of mind, an error that you have made with your order or over-ordering of stock. The restocking fee is $25 per order or $100 for return of a pallet.

Without limitation to your rights under the Australian Consumer Law, you can choose between a refund, exchange or credit where Products are faulty, have been wrongly described by us or are different from the Products you ordered.

Please notify us within 7 days of delivery of any defect in a Product that is immediately apparent upon delivery, including if the wrong Product has been sent. We can be notified by email sales@defries.com.au or via freecall on 1300 550 278.

Thank you for shopping online with Defries Industries.